The Experts of Experience podcast, hosted Lacey Peace and produced by yours truly, centered around the one question that has bounced around the walls of thousands of C-suites: what makes customer experience truly great?

This clip was pulled from our episode featuring a Cisco exec’s controversial opinion about content marketing.

I had the joy of executive producing this episode, designing the thumbnails (view below), jumping in with questions on-air here and there, writing the shownotes and managing the edit.